RETURN TO CLIMBING DURING COVID-19

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MASK UP!

To help control the spread of COVID-19, it is compulsory to wear a face mask / covering in all areas of the centre, unless…

  • on the wall climbing
  • using training / gym equipment
  • medically exempt or aged under 11

This means whether you are stood on the bouldering mat, or in the general climbing area, you will be required to wear your mask until the point you start to physically climb or exercise. Once you have completed your climb, you must put your face mask back on. This policy is also relevant to those booked onto an instructed session or course and those belaying or supervising.

Late 2020 the Association of British Climbing Walls updated their industry standard guidelines that we have adopted in our Face Mask Policy.

Those exempt (aged under 11 or those with medical reasons) will not be required to wear face masks in the centre, however we do ask you to maintain social distancing throughout your stay, and respect other users in the centre.

Whilst it is not mandatory to wear a face mask on the wall, it is strongly recommended as it means you are not putting them on and off repeatedly, which best practice guidance suggests should be kept to a minimum and done with clean, sanitised hands to reduce the risk of contamination.

Please take a moment to watch our MASK UP! information video and advice below:

Terms & Conditions of Use 

  • We encourage all users to refresh themselves of our Terms & Conditions of Use.
  • Please be aware your data may be shared with NHS Test and Trace in the event of a COVID-19 outbreak. For more details please email us at hello@parthianclimbing.com.
  • Face masks / covering to be worn throughout the centre unless on the wall, using training / gym equipment or sat in the cafe with food or drink.

Plan your Visit 

  • We have reduced our maximum visitor capacity, so to check on our real time users levels, see above.
  • We will not be implementing a pre-booking measure for casual climbing, instead will operate as before with a turn up and climb process.
  • We are only accepting card payments, with contactless payment recommended. Cash will not be accepted onsite.
  • We do appreciate this may at times cause slight delays to your entry so suggest you check our capacity before arriving and consider planning your visit during non peak times.
  • We will operate under slightly reduced opening hours, so recommend you check our opening hours before planning your visit.
  • All students will be required to show valid student ID on their returning visit to gain concession entry.
  • Outdoor footwear such as trainers, are not allowed to be worn during climbing activities. Climbing shoes must be worn, and can be hired or purchased on-site. Socks must be worn when hiring shoes or trying on shoes in our shop, so please bring your own.

Speed up your entry

During Your Visit 

  • We are asking all casual climbers to limit their visit to a maximum 2hrs during peak times, to allow for other users to be able to use the facility.
  • We ask all customers to maintain Good Hand Hygiene, adhere to Social Distancing measures and Respect other Climbers during their visit.
  • For those customers booked on to an instructed session, please see below Instructed Sessions during COVID-19.

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Instructed Sessions

We have implemented certain measures to ensure the safety of our team members and participants.

These measures include:

  • Face masks / covering to be worn throughout the centre unless on the wall, using training / gym equipment or sat in the cafe with food or drink.
  • Social Distancing entry procedure, we ask all customers to arrive 10 mins before their session is due to start
  • Adapted safety briefing that we encourage parents to be present for
  • Removal of all seating areas, so ask that all parents and spectators leave the premises once the safety briefing is complete
  • Designated waiting area explained on your arrival
  • Reduced session ratios
  • Reduced active climbers at any one time
  • Amended Helmet Policy
  • Encouraging customers with their own equipment to use this during their session
  • Simplified session content
  • Once your session has ended, please ensure you check out and vacate the facility promptly so we can allow other users to enter
  • We ask all customers to maintain Good Hand Hygiene, adhere to Social Distancing measures and Respect other Climbers during their visit.
  • Outdoor footwear such as trainers, are not allowed to be worn during climbing activities. Climbing shoes must be worn, and are included in your session cost. Socks must be worn when wearing hire shoes.

COVID-19 Cancellation Policy

Cancellation by Customer

  • In line with our cancellation policy laid out in Bookings T&Cs Section 3 should you not be able to attend your booking due to Covid-19 related self-isolation or illness, 100% of your booking fee will be forfeited where cancellation takes place less than 7 days (14 days for party and group bookings) prior to the date of your booking.
  • Should you not be able to attend one or more classes on a course you have booked due to Covid-19 related self-isolation or illness, the corresponding proportion of your booking fee will be forfeited.

Cancellation by Company

  • In the event that we need to cancel your booking due to Covid-19, we will offer you the following options: a full refund or an alternative booking date/time, subject to availability.

Due to social distancing measures, that would affect the quality and safety of these sessions, we’re offering a reduced range of session. If you have an outstanding booking and have not been contacted, please get in touch.

External Instructing

Due to our reduced capacity, for the foreseeable future we will not be allowing any external instructing to take place in the facility. We will aim to review this later in the year and will announce any updates, as and when they are introduced.

Gift Cards 

Due to our temporary closure during the COVID-19 pandemic, all gift cards, purchased at any Parthian Climbing location, expiry dates have been extended by 6 months from their expiry date.

For further details relating to your Gift Card, please get in touch.

THE PERFECT GIFT!

Our gift cards make a great present for anyone interested in climbing, whether they’re new to it or experienced, as they can be used for pretty much anything; entry, memberships, sessions, even a coffee or cake from our cafe if preferred.

Gift Cards

Debbie F

Took 20 explorer scouts here for a 90min session, great time had by all. Staff were lovely, very helpful, attentive and professional. Cafe staff excellent, brought our coffees to the table and their freshly made pizza was delicious. We will be back!

terrific

Went climbing for the first time with my girlfriend the other day; was a little unsure at first as I’m scared of heights, but Tom, who showed us the ropes (pun intended,) was absolutely fantastic! A genuine gem, and the climbing isn’t half bad either!

CRLandscapes09

I had the pleasure of my two eldest children and my nephews over the half term. We decided on rock climbing as it was wet, no surprise there!! We choose Southampton Climbing Centre purely on the ease of booking over the phone, and we weren’t disappointed. All 4 kids thoroughly enjoyed themselves, not too much boring safety chat and plenty of climbing, the climb tested all the children’s determination, logical thinking, character and fears. They were gently pushed by the…

RichardandChan

Took three 9 years olds and two 10 year olds. They had a fantastic time and want to do more climbing. Excellent facilities, parents can sit in cafe and watch.

Jenni L

Everytime I take my grandchildren for a climb they thoroughly enjoy the experience, are challenged and always want to return again for more!! Wonderful staff who always encourage and have expert skills.

Jenni L

Thanks for the great review and we're glad your kids enjoyed their session! Many thanks ad look forward you seeing you again soon Tom Vaessen-Walker Centre Manager

W8418LVianh

Completed the introductory class. Instructor was very encouraging, adhering and knowledgeable. Facilities where very good. Recommended.

Culture706691

My kids (ages 7-13) enjoy coming here for both kids’ group sessions or occasionally to climb with me. The climbing experience is great, the staff are always friendly and helpful and there is a good coffee shop from which you can watch. I think the kids’ group sessions are quite expensive for what you get but if you can take your kid’s yourself it’s good value.