Terms & Conditions

BMC – “The British Mountaineering Council recognises that climbing and mountaineering are activities with a danger of personal injury or death. Participants in these activities should be aware of and accept these risks and be responsible for their own actions.”

ABC – “All climbing activities have a risk of serious injury. Participants must recognise that even if they follow all good practice there may still be the risk of accident and injury. It is the responsibility of the participant to adhere to the conditions of use.’’

Our duty of care

We want you to enjoy your time spent at The Font and to do so our team will do as much as possible to make it a fun and safe experience for all. To help with this we have some established climbing centre rules set out below that we hope will protect all our participating climbers and gym users in their activities. They are part of the duty of care that we as operators, owe to you, our customers, by law. As such they are not negotiable. If you are not prepared to abide by them you may not use our facilities. If it comes to our attention you are not abiding by our rules; our staff will require you to leave for the safety of yourself and those around you.

YOUR DUTY OF CARE

You also have a duty of care to act responsibly towards other users of the centre and yourself. By agreeing to our Conditions of Use you are agreeing to act responsibly with in our centres and in line with the conditions we have set out. This means that you will follow the rules outlined below and will, at all times, seek to keep yourself and those around you safe. Please be aware of signage that is placed around the centre that seeks to remind you of this commitment and ways in which you can fulfil it.

UNSUPERVISED CLIMBING AND GYM USE

Before you climb use the gym without supervision, the centre expects you to be competent in the activity you are wishing to undertake. You are required to register (via this form) to say that you understand and accept the Rules below and that you understand the risks involved in your participation. Anyone who has not registered must not climb or use the gym within our facility. Staff will provide whatever help and advice they can, but thorough instruction in the use of equipment or climbing techniques will only be provided when booked and paid for via our available coaching sessions; which we strongly advise to get you off to the best start in bouldering. If you are not confident in the use of any gym or climbing equipment or techniques, you must not attempt to use it without the supervision of someone who is competent to do so. Please speak to a member of the centre team if you have any queries.

SUPERVISED CLIMBING AND GYM USE

An adult who has registered at the centre may supervise up to two novice climbers as long as they are prepared to take full responsibility for the safety of those people. An instructor holding relevant qualifications and insurance may be able to supervise more than two novice climbers however this must first be approved by Font management. Novice climbers are the responsibility of the supervisor and the supervisor must remain with their novice(s) when in the climbing or gym area.

UNDER 18’S

All climbers under the age of 18 must be supervised by a competent adult climber, unless they have been assessed by a coach at the centre and signed-off for unsupervised use of the centre. For more detail on our Under 18’s policies please see here.

Membership

Centre Access

Access to The Font facilities varies depending on the membership you hold.

Font Multi-Site Membership: Grants access to all The Font London locations (Borough, Wandsworth, and Hounslow) and all Parthian locations (Reading and Southampton).

Font Single-Site Membership: Grants access to your chosen location only. For example, a Hounslow Single-Site membership permits entry at Hounslow only.

Parthian Membership (Reading & Southampton): Grants unlimited access to Reading and Southampton. Parthian members wishing to visit a Font London location can do so for a reduced rate of £7 per visit, with all standard member benefits (including café and retail discounts) applying during your visit.

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CANCELLATION POLICY: Memberships are non-refundable except in certain circumstances. Refunds will be available to members in the case of your pregnancy or onset of a long-term life altering medical condition. Please get in touch with our team at info@the-font.co.uk to discuss cancelling a membership.

‍ROLLING MEMBERSHIPS CANCELLATION POLICY: We require 5 days notice in order to cancel a rolling membership. Rolling memberships can be cancelled after just 1 full month of payment.

FREEZING MEMBERSHIP: If you encounter a short-term medical condition that limits your use of the centre during your membership term, e.g. a broken leg, we will enable you to freeze your membership until you are able to reinstate it again.

fixed term Memberships

Entitles the membership holder to unlimited access to The Font facilities for the period displayed within the membership from the date of purchase. Must be used only by the named membership holder.‍

• All fixed term memberships are non-refundable.
• By committing to a fixed term membership, you are agreeing to pay the monthly fee for the full term in exchange for a discounted rate.
• If you have a fixed-term membership, you cannot cancel it mid-way through your contract and receive a refund for the remaining time, except if you cancel within the first 14 days of your term.
• Please note that your fixed term membership will recur at the end of the fixed term. You can apply a cancellation for the end of your fixed term at any point before the membership recurs.
• If you are unable to climb due to a medical reason, you can apply for a membership freeze for as long as is required to allow you to return to sport, please contact us as soon as possible if this applies to you.
• The Font Climbing reserves the right to cancel your membership at any time for any of the following reasons:
• The Member’s failure to make payments when due.
• The Member’s violation of The Font Climbing’s rules and conditions.
• The Member’s conduct that is disruptive, unsafe, or inappropriate.
• The Font Climbing will provide 14 days written notice of termination, except in cases of serious misconduct, in which case termination may be immediate.
• Early termination may be permitted in the following circumstances, subject to the Member providing satisfactory supporting documentation:

Permanent Relocation: If the Member permanently relocates more than 20 miles from any of The Font Climbing facilities.

‍Medical Reasons: If a medical condition prevents the Member from using the Gym’s facilities.

10 pass bundle

Entitles the purchaser to 10 entry passes to be used anytime over the period of 1 year, from first visit. Must be used only by the purchasing customer – no transferring of passes to other customers will be permitted.

Refunds will be available in the case of the onset of a long-term life altering medical condition. Please get in touch with our team at info@the-font.co.uk to discuss.

PREGNANCY: We will extend the expiry date to ensure you are able to use your passes as and when you are able to. Please get in touch with our team at info@the-font.co.uk to discuss.

ONE-OFF CLIMB

Entitles the purchaser to a single day pass with no time limit.

Questions? Contact Horace (horacemoy@the-font.co.uk)

6 pack

• 6 passes that can be used on climbing entries or fitness classes at The Font Wandsworth, Borough and Hounslow, and Parthian Reading and Southampton.‍
• Activate within: 2 months of purchase (or it expires)
• 6 pack must be redeemed within 1 month from first use of day pack.
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  • Start your trial:
    • Experienced Climbers: First visit to either center.
    • New Climbers: Introductory climbing class date.
• ‍Non-refundable, one-time use only

• Not valid for existing members.

Questions? Contact Horace (horacemoy@the-font.co.uk) or info@the-font.co.uk

CANCELLATIONS

To cancel a session, log into The Font App or your account. Navigate to your Profile page, then on to the Schedule tab. You’ll be able to cancel using the button provided. If you are cancelling after the 48-hour cancellation window it will notify you of this and allow you to ‘Late Cancel’ the session. If you are cancelling for a Junior session please get in touch at info@the-font.co.uk and we will process this for you.

Section 1: Confirming your booking

• Full payment or the provision of a validated purchase order is required in order for us to confirm your booking. Any exception to this will be solely at our discretion.
• To use a voucher for full or part payment, a valid voucher code must be provided upon booking.

Section 2: Altering your booking

• Up until 7 days (14 days for party and group bookings) prior to the date you booked for, you can alter your booking without incurring any penalties.
• Within 7 days (14 days for party and group bookings) of the date you booked for, any request to alter your booking may result in the loss of 100% of your booking fee, and we reserve the right to reject any request.
• Should you need to reschedule your booking due to an unforeseen emergency, we will at our discretion and subject to our availability, look to reschedule the booking without charge.
• At any point prior to the date you booked, you may inquiry about increasing the headcount or length of your booking. This will be subject to our ability to accommodate the increase but will not incur any additional charges past the standard cost associated to the increase.

Section 3: Cancellations

By customer

• A full refund will be issued, where cancellation takes place 7 days (14 days for party and group bookings) prior to the date of your booking.
• 100% of your total booking fee will be forfeited, where cancellation takes place less than 7 days (14 days for party and group bookings) prior to the date of your booking.

By company

• We will endeavour to ensure that all bookings run at the scheduled date and time, however, in the event that is necessary for us to cancel a booking, we will notify you as soon as is possible.
• In the event of a cancellation by us, we will offer you the following options; a full refund or an alternate booking date/time, subject to availability.
• It is not possible for us to refund any travel costs you may incur due to cancellations.

Section 4: Additional booking policies

• It is your responsibility to ensure that you arrive prior to the scheduled start-time of your booking. In the event you arrive late, please be aware that it will not be possible for us to overrun your bookings past the scheduled finish-time.
• We reserve the right to remove an individual or stop a booking, should they or a group’s behaviour be deemed anti-social or infringe on the safety of themselves or others. No form of reimbursement will be offered under these circumstances.

Section 5: Additional Information

• Bookings can involve the following climbing based activities; Traversing, Bouldering, Auto-Belaying and Roped Climbing.
• All participants should aim to arrive a minimum of 5-10 minutes prior to their booking start time, in order to check in and be ready for pick up by their instructor.
• In terms of what participants should wear; we recommend sporty/casual clothing, with trainers for footwear. Changing facilities are available onsite, should they be required.

Section 6: COVID-19

Cancellation by Customer

Returns & Exchange Policy

• You may return your merchandise for a full refund or exchange of size within 14 days of the purchase date stated on your receipt on the basis that the item hasn’t been used and all tags/packaging are present, or if the product is faulty.
• Shoes must be in a clearly unused condition and include the original undamaged packaging. Please return the shoes in the original manufacturer’s box they were sold in. Shoes that have been purchased must be free from chalk and contamination and show no signs that they have been used for climbing or going outside. If they do have signs of use, they cannot be returned or exchanged unless they are faulty,
• All items must be unused and include the original packaging with all tags attached. If you plan to return an item of clothing it must be in the same condition as when it was purchased. Once clothing has been worn and/or washed it cannot be returned or exchanged unless it is faulty.
• Unless there is a fault, we do not accept the returns of PPE, books or DVDs.

Returns on Faulty Goods

• Goods found to be faulty within the first 30 days of purchase date (as stated on the receipt) can be returned for a full refund.
• Good which develop a fault later than 30 days after the purchase date can be returned, however we reserve the right to repair or replace the faulty goods where possible. We also reserve the right to prove that the fault was not there when the customer received the goods, i.e. the goods have been used incorrectly, damaged in use or worn out. In these instances, it may be required for us to send the item to the manufacturer if a fault is not obvious or if it requires a more technical opinion. If we cannot have the item repaired or replaced, we will refund the customer.
• If a fault develops after 6 months of purchase it is the customer’s responsibility to prove that the fault was present at the time of purchase. If you, the customer, can do this, then we will accept the return.
• We do not offer refunds on goods which have been damaged, or where the customer has tried or had someone else try to repair them. However, the customer may still have the right to a repair, replacement or partial refund.
• All refunds will be made to the source of payment and cannot be requested in cash or vouchers.